Deposits & Refunds Policy
As from 1 June 2009, the following rules shall apply to all bookings made after this date in all Great Lakes Council caravan parks:
DEPOSITS
Peak and Off Peak Periods (December/January, Easter and September/October school holidays):
- Cabins/Vans: 25% of total cost of booking including GST with a minimum of $250 being payable
- Sites: 25% of total cost of booking including GST with a minimum of $150 being payable
All Other Periods:
- Cabins/Vans: First two nights' accommodation charge including GST
- Sites: First two nights' accommodation charge including GST
Bookings Made by Phone on Day of Arrival
- As above, payment to be made by credit card (credit card number to be requested at time of booking)
- Payment can be made by Visa or MasterCard - other cards are not accepted
PAYMENT OF FEES
Peak Period (December/January school holidays):
- All fees to be paid in full prior to or no later than 30 October.
Off Peak Period (Easter and October school holidays):
- all fees to be paid in full prior to or no later than 1 March (Easter holiday period) and 1 September (October holiday period).
All Other Times
- Outside peak and off peak periods fees may be paid weekly in advance where the customer's period of stay exceeds two weeks. For stays of less than two weeks all fees must be paid in full upon arrival.
Any fees not paid in full in accordance with the above provisions shall result in forfeiture of the booking and any deposit previously made in respect of the booking. Council shall be entitled to rebook the relevant site/cabin to another party.
Payment Options
Council will accept the following methods for payments of deposit or any fees due:
- Credit card (Visa, MasterCard) in person or over telephone
- Cheque
- Cash
- Eftpos
Please note that all cheques are subject to clearance. Council and park management do not offer payment by direct credit or direct debit.
GENERAL
Preference in respect of site/cabin bookings for the ensuing year shall be given to customers who have a booking for the current year, and any such bookings for the following year's school holiday periods (peak and off peak seasons) must be made prior to departure and deposits paid within 14 days of departure.
Deposits and/or bookings will not be taken in respect of periods of more than twelve (12) months in advance.
Preference shall be given to weekly bookings in respect of pre-booked accommodation during peak and off-peak periods (School holiday periods of Dec/Jan, Easter & Sept/Oct).
REFUNDS
Refunds of deposits and fees paid are available from North Coast Holiday Parks under certain circumstances:
PEAK PERIOD BOOKINGS
Where at least 28 days notice of cancellation has been given before being due to arrive, deposits or prepayments will be refunded with the following options:
Option A: Full credit of deposit or prepayment to a future booking. Deferral dates must be provided at the time of request. Deferring can only happen once with any booking and if the 2nd booking cannot be kept the whole deposit is lost. Any deferred dates must be within 12 months of the original booking date.
Option B: Refund of deposit or prepayment less $30.00 Administration Fee.
Where less than 28 days written notice has been given or for partial cancellation
If site is re-booked then Options A and B are applicable
If site is not re-booked, no refund is applicable.
OFF PEAK AND SHOULDER PERIOD BOOKINGS:
Where at least 28 days notice of cancellation has been given before being due to arrive, deposits or prepayments will be refunded with the following options:
Option A: Full credit of deposit or prepayment to a future booking. Deferral dates must be provided at the time of request. Deferring can only happen once with any booking and if the 2nd booking cannot be kept the whole deposit is lost. Any deferred dates must be within 12 months of the original booking date.
Option B: Refund of deposit or prepayment less $30.00 Administration Fee.
NB This Administration Fee is charged regardless of cash, cheque or credit card refunds.
Where less than 7 days written notice of cancellation has been given:
A cancellation fee of the first nights accommodation will apply. Other amounts deposited above the first nights accommodation will be refunded either via cash, cheque or credit card upon a written application by the guest.
NOTIFICATION FOR BOOKINGS CANCELLED WITHIN 24 HOURS OF BEING DUE TO ARRIVE WILL FORFEIT FULL DEPOSIT
- Cash payments in person - refunded by cash (providing sufficient cash reserves are held on park, if not, then refunded by cheque)
- Credit Card Payments - refunded back to credit card
- Cheque payment - refunded by cheque (note, cheque refunds may take approximately 2-3 weeks for processing and posting)
All Seasons
- Should people vacate a site early due to weather conditions no refund is to be given.
- Tariffs and deposits are not refundable if your stay is cut short
- Park management reserves the right to relocate or change the booked site number prior to or at arrival
- Booked sites will only be held for 24 hours from booked time of arrival, unless otherwise arranged.
Emergency
In the event of flooding and SES has recommended moving to higher ground a refund will be given for nights paid and not stayed. Otherwise it is park manager's discretion to determine whether a refund should be provided.
Compassionate
- No administration fee will be charged for bookings made and cancelled the same day.
- Customers can write to the Reserve Trust requesting a refund for cancellation for booking due to Death or Sickness. your request will be assessed by the Holiday Parks manager to determine whether a refund will be given. It is recommended that upon canceling the booking you notify the Park Manager of your reason to support your case.
- Customers will receive compensation of 25% off tariff price for nights without operational use of any major fixed appliances.